Terms and Conditions

Service Provider:
PT Bali Data Insights
Bali, Indonesia
Contact: support@indo.rent
Website: https://indo.rent

1. Introduction and Acceptance

These Terms and Conditions (hereinafter: "Terms") govern the use of indo.rent (hereinafter: "Platform" or "Service"). The Platform is operated by PT Bali Data Insights (hereinafter: "Provider").

By registering on the Platform, browsing it, or using any of its features, you (hereinafter: "User") expressly accept and acknowledge these Terms and the Privacy Policy as binding.

If you do not agree to these Terms, please do not use the Platform.

2. Service Description

Indo.rent is an online marketplace facilitating short-term and long-term rental of properties located exclusively in Indonesia by connecting property listers and property seekers.

2.1. Geographic and Service Limitations

- Indonesian properties only: Only properties located in Indonesia may be listed on the Platform.
- Rental purposes only: The Platform does not handle property sales, only short-term and long-term rental opportunities.
- International access: Users can access the Platform from anywhere in the world (Europe, Asia, etc.), but only Indonesian properties may be advertised.

2.2. Provider's Role

The Provider is not a real estate agent, does not participate in the creation of rental agreements, does not guarantee the accuracy of listings, and assumes no responsibility for transactions between parties. The Platform provides only technical infrastructure.

2.3. Multilingual Support

The Platform is available in three languages: Hungarian, English, and Indonesian (Bahasa Indonesia). In case of legal disputes, the English version shall prevail.

3. Registration and User Accounts

3.1. Registration Requirements

Registration is required to use the Platform. During registration:
- You must provide accurate, current, and truthful information
- You must be at least 18 years old or have legal guardian consent
- One email address may be associated with only one account

3.2. User Roles

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A) Lister

Listers are authorized to post property advertisements on the Platform. Features include:
- Posting and editing listings
- Uploading images
- Receiving inquiries from seekers

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B) Seeker

Seekers can search and browse properties. Features include:
- Filtering and searching properties
- Saving properties
- Contacting listers (depending on subscription)

3.3. Account Security

You are responsible for:
- Maintaining the security of your account
- Keeping your password confidential
- All activities conducted through your account

Immediately notify the Provider if you detect unauthorized access.

3.4. Account Suspension or Deletion

The Provider reserves the right to suspend or delete accounts in the following cases:
- Violation of Terms
- Suspected abuse, spam, or fraud
- Publishing illegal content
- Regulatory authority request

4. Subscription Plans and Pricing

4.1. Free Usage

Both listers and seekers can register and use basic Platform features free of charge, with limitations.

4.2. Lister Plans

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Free Plan

- Maximum 1 active listing
- Maximum 1 image per listing
- Basic statistics

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Start Plan (Monthly)

- Maximum 5 active listings
- Maximum 3 images per listing
- Detailed statistics
- Featured listings

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Premium Plan (Monthly or Annual)

- Unlimited listings
- Maximum 10 images per listing
- Detailed statistics
- Featured listings
- Annual subscription discount (e.g., 2 months free)

4.3. Seeker Plans

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Free Plan

- Browse properties with limited image view
- No access to contact information

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Monthly/Yearly Plan

- View complete image galleries
- Access full contact details of listers
- Unlimited saved properties
- Annual subscription discount

4.4. Payment Terms

- Payment Provider: Midtrans.com Snap solution
- Accepted Payment Methods: Bank card (Visa, Mastercard, JCB), bank transfer, e-wallet (GoPay, OVO, DANA, etc.)
- Billing: Fees are prepaid, monthly or annually depending on the chosen plan
- Automatic Renewal: There is NO automatic renewal. Subscriptions must be manually renewed after expiration.
- Payment Data: The Platform does not store or directly handle bank card or payment data. All payment transactions are processed by Midtrans' secure system.

4.5. Cancellation and Refunds

- Cancellation: Available anytime through customer support
- Refunds:
- 14-day right of withdrawal: EU/EEA users can request refunds within 14 days without reason
- Proportional refunds: Generally no refunds except for service outages caused by Provider error
- Anti-abuse protection: Refunds may be denied in cases of abuse or regular cancel-reactivate patterns

4.6. Price Changes

The Provider reserves the right to modify prices. Active subscriptions will not be affected by price increases until the end of the current billing cycle. New prices will be announced at least 30 days in advance.

5. Posting Listings

5.1. Listing Authorization

Only those who are:
- Property owner, tenant, or authorized representative
- Authorized to rent the property
- Advertising a property located in Indonesia

may post listings.

5.2. Content Requirements

Listings must include:
- Accurate location (city, district)
- Realistic price and currency (IDR, USD, EUR)
- Truthful description (size, number of rooms, amenities)
- Authentic, owned, or legally usable photographs

5.3. Prohibited Content

The following are prohibited:
- False, misleading, or non-existent properties
- Non-Indonesian properties
- Properties for sale (only rentals permitted)
- Hateful, discriminatory, or vulgar content
- Images violating copyrights, trademarks, or other intellectual property
- Spam, repetitive, or duplicate listings
- Content suggesting illegal activities (e.g., prostitution, drugs)

5.4. Listing Moderation

The Provider reserves the right to:
- Pre-approve or reject listings
- Remove or modify listings without notice
- Suspend accounts of violating listers

The Provider is not obligated to pre-screen all listings but reserves the right to do so.

6. Search and Contact

6.1. Search Features

Seekers can search using filters:
- By location (city, district)
- By price range and currency
- By property type (villa, apartment, house, etc.)
- By amenities (pool, Wi-Fi, air conditioning, etc.)

6.2. Saved Properties

Logged-in users can save favorite properties for later viewing. The saved list can be deleted and modified.

6.3. Contact

- Free users: Cannot see lister's full contact details
- Subscribers: Have access to email, phone number, and messaging features

The Provider is not responsible for communication and agreements between parties.

7. Prohibited Conduct

When using the Platform, the following are prohibited:
- Automated tools: Using bots, scrapers, crawlers to extract data
- Abuse: Creating fake accounts, registering on behalf of others
- Security threats: Hacking, DDoS attacks, spreading malicious code, exploiting security vulnerabilities
- Spam and harassment: Mass messaging, harassment, threats
- Infringements: Violating copyrights, trademarks, or personal rights
- Off-platform transactions: Directly circumventing clients met on Platform to avoid fees (not mandatory but unethical)

8. Limitation of Liability and Warranty

8.1. Content Liability

The Provider assumes no responsibility for:
- Accuracy or truthfulness of listings
- Authenticity of lister identities
- Legal status of advertised properties (ownership, permits)
- Creation or fulfillment of contracts between parties
- Damages from third parties (e.g., fraud, deception)

8.2. Service Quality

The Platform is provided on an "as is" basis:
- Continuous, error-free operation cannot be guaranteed
- Maintenance downtimes may occur
- Features may be modified without prior notice

8.3. Damage Liability

To the fullest extent permitted by Indonesian law:
- Provider's liability is limited to direct damages
- Not liable for indirect damages, lost profits, data loss
- Maximum compensation: total subscription fees paid in the last 12 months

8.4. Force Majeure

The Provider is not liable for outages due to unforeseeable external causes (natural disasters, war, government measures, etc.).

9. Intellectual Property

9.1. Platform Intellectual Property

The indo.rent website and application, including:
- Design, layout, visual elements
- Logos, brand names, slogans
- Source code, database structure
- Content and text

are the exclusive intellectual property of the Provider. Copying, modifying, distributing, or using for commercial purposes without written permission is prohibited.

9.2. User Content

Uploaded listings and images remain the property of the uploader, but by uploading:
- Grant a non-exclusive, free license to the Provider to display, store, and distribute content for Platform operation
- Declare authorization to publish the content
- Consent to listings being indexed by search engines

10. Privacy and Cookies

10.1. Data Processing

Personal data processing is governed by the separate Privacy Policy. Please read it carefully.

10.2. Use of Cookies

The Platform uses cookies:
- Necessary cookies: For session management, login (cannot be disabled)
- Google Analytics: For visitor statistics (third party)
- Marketing cookies: For advertising campaigns (consent required)

Cookie settings can be modified in the browser or through the cookie banner. Disabling cookies may affect certain features.

10.3. Google Analytics

The Platform uses Google Analytics, which collects anonymous visitor data. More information: [Google Privacy Policy](https://policies.google.com/privacy).

11. Contact and Complaint Handling

11.1. Customer Support

- Email: support@indo.rent
- Response time: Within 48 hours on business days

11.2. Complaint Handling

You may send your comments and complaints in writing to the customer service email. The Provider strives for prompt and proper resolution.

11.3. Alternative Dispute Resolution

In case of disputes, parties will attempt peaceful, out-of-court settlement. If unsuccessful, the following jurisdiction applies.

12. Governing Law and Jurisdiction

12.1. Applicable Law

These Terms and use of the Service are governed by Indonesian law.

12.2. Competent Court

In case of legal disputes, the competent court is Denpasar General Court (Pengadilan Negeri Denpasar), Bali, Indonesia.

12.3. EU/GDPR Compliance

While the Platform operates under Indonesian law, the Provider strives to comply with GDPR (General Data Protection Regulation) requirements for protecting European users' data.

13. Modification of Terms

The Provider reserves the right to unilaterally modify these Terms at any time. Users will be notified of modifications through:
- Notice on the Platform
- Email notification (for registered users)
- Date of modification at the top of the document

Modifications are automatically deemed accepted upon first use of the Platform after publication. If you do not agree with the modifications, please discontinue use and delete your account.

14. Miscellaneous Provisions

14.1. Entire Agreement

These Terms and the Privacy Policy together constitute the entire agreement between the parties.

14.2. Invalidity

If any provision of these Terms is found invalid or unenforceable, it shall not affect the validity of other provisions.

14.3. Assignment

The Provider may assign its rights and obligations to third parties. Users may not assign their rights to use the Platform.

14.4. Waiver of Rights

Failure by the Provider to enforce certain rights does not constitute waiver of those rights.

Last Updated: October 23, 2025

Contact: support@indo.rent
Website: https://indo.rent

Thank you for choosing indo.rent!